Business Description
Hello,
Provides exceptional member service to all internal, external and potential credit union members that meet the Service Promises and Standards of the credit union.
Troubleshoot and resolve network and server issues, including building out server racks, and cabling. Preference in using VMware and troubleshooting hardware.
Use remote support tools and ticketing system to support Microsoft Windows desktop, laptop, and mobile users, as well as server and network systems.
Maintain and manage the Network and internal systems.
Daily management of client backup systems including reviews, remediation, and escalation.
Utilize effective communication skills to document all work performed, maintain and expand company procedures and knowledge base.
Continuously improve technical knowledge base, staying informed of hard and software changes
Provide technical support to clients through various channels of communication
Participate in rotating on-call schedule after hours and on weekends.
Prepares written materials (e.g. status reports, instructions, user guides, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
Performs each essential duty satisfactorily.
Performs other duties as assigned and support all areas of the credit union and its affiliates.
For more details:
Lean Management Video
