Business Description
Hello,
As a NOC Support Technician, you will receive and troubleshoot issues related to Atlantic.Net’s product offerings.
Fully document all work done via Atlantic.Net’s Helpdesk ticketing system.
Communicate and follow-up with customers within acceptable time frames.
Provide continuous monitoring of our 25,000 sq/ft data center, as well as all remote hosting sites, for any power, environment, or security related alarms while verifying customer access to the facility and collocated equipment.
Complete required work, including but not limited to software and hardware installation, system support and maintenance, network configuration and remote management.
Strong sense of personal responsibility and a desire to learn and improve.
Excellent critical thinking and problem solving skills.
Excellent interpersonal and communication skills, both written and verbal.
Ability to prioritize and complete tasks accurately.
Ability to work holidays.
For more details:
Recycling Service Video
