Business Description
Deliver best practice call management - investigate, diagnose, troubleshoot and resolve incidents within an agreed fixed time period
Close outstanding tickets, ensuring all relevant details are logged within the call and that client is satisfied with resolution
Identify repeat incidents as problems and assist in their resolution
Perform desktop administration (Microsoft Office and core application support)
Manage Active Directory (create new users, support leavers process, password resets and other daily tasks, as and when required)
Manage Group Policy (configure policies to deploy settings to users, groups and potentially the entire company)
Manage Exchange and Office 365 environment (configuring mailboxes, distribution groups, calendar permissions and other daily administrative tasks as and when required)
Administrate servers (perform tasks on the infrastructure, i.e. free-up disk space, check if services are operational to keeping the infrastructure running, etc.)
Perform other technical duties as an when specified
For more details:
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