Business Description
Hello,
Continuously monitor network and space segment performance to provide customer tier 1 support as required.
Monitor and report on the quality of user Full Motion Video (FMV).
Support and escalate user network issues to appropriate offices.
Track and manage automated service interruptions for the network users’ awareness.
Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites.
Monitor ViaSat equipment configurations and network performance, in real-time, and report conditions and anomalies to the designated team lead.
Monitor FMV downlink equipment for nominal operations and report any anomalies to designated team lead.
Support user access and troubleshoot ViaSat KuSS and KaSS remotes.
Prepare reports on network utilization, performance and activity as required.
Open and track trouble tickets as required to resolve network or terminal issues.
Manage all network hardware and equipment
Install and maintain equipment and cabling for telecommunications systems, digital communications systems, and LAN communications and systems
Respond to client trouble calls, on a basic and intermediate level, to analyze, diagnose and resolve the problem
For more details:
Manufacturing System Video
